Log in to ANZ App, tap More and then Ongoing & One-off Payments to see a list of merchants you have shared your card or account info with. Or perhaps the transaction is a recurring payment or direct debit like a membership or online casino subscription? If the charge has been processed and you still think it’s unauthorised, you can raise a disputedisclaimer and we’ll investigate for you.

Please follow the dispute a transaction steps above. You should raise your dispute via Message us in the Support section of the app. If your disputed transaction is not resolved in your favour (i.e. confirmed as a legitimate transaction), we’ll be in touch to let you know.

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In the ANZ App, choose the account you want to search and then enter a word or an amount in the Search box. There may be delays from when you raise a dispute with us, to when we commence an investigation. If you’re lodging your dispute via ANZ Internet Banking, you should use the dispute reason, ‘The ATM dispensed the wrong amount’. You can raise a dispute in the ANZ App by selecting ‘Other reason’ when prompted. Alternatively, you can let us know if you receive a refund from the merchant and we’ll close the dispute. If the merchant refunds the transaction, we’ll notify you by letter or email.

Sometimes the merchant name differs from the business name where you made the purchase. There are things you can check to jog your memory of a legitimate payment. Credit applications are subject to credit assessment criteria. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Consider the NAB Internet Banking terms and conditions which apply when using NAB Internet Banking and the NAB app, before making any decisions regarding these services.

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What transactions can I dispute in the ANZ App?

For circumstances where you believe there has been an unauthorised transaction, you should raise a dispute in the ANZ App. Yes, continue to make your Minimum Monthly Payments on your credit card statement while your dispute is being investigated. If your disputed transaction is not resolved in your favour (i.e. confirmed as a legitimate transaction), interest will be payable on the relevant amount. Depending on the outcome of the investigation, we may make adjustments to any interest and fees charged on the disputed transaction. Interest will not be charged on any disputed transaction while it is being investigated.

Refunds and reversals may use different conversion rates to those used for the original transaction. Their details are often available when you tap on the transaction in the ANZ App. In the ANZ App, you can tap on the transaction to view more information including the business’s contact details, trading name and a map of their location (ideal for retracing your steps).

You can raise a transaction dispute quickly and easily in the ANZ App. If you still don’t recognise the transaction, proceed to raise a dispute in the ANZ App as soon as possible. If you think the transaction is suspicious and could be fraudulent, you can temporarily block your card while you investigate. Surcharges and transaction fees may also apply. If a transaction was unsuccessful, it will not appear in your transaction list. Remember, if you have an additional card holder, the transaction may have been made by them.

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